Return Policy

At Saturday Neon, we are committed to ensuring your satisfaction with every purchase. Please review our return policy outlined below:

Refund Policy

We offer a 30-day return policy, which means you have thirty days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it—unused, with all tags attached, and in its original packaging. You’ll also need the receipt or proof of purchase.

How to Initiate a Return

To start a return, please contact us at support@saturdayneon.com. If your return is accepted, we’ll send you a return shipping label along with instructions on how and where to send your package. Please note that items sent back to us without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item. This allows us to evaluate the issue and make it right promptly.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

• Custom products (such as special orders or personalized items)
• Items purchased during our Sample Sales
• Sale items and gift cards

If you have questions or concerns about your specific item, please get in touch with us.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund.

For any questions regarding refunds, feel free to contact us at support@saturdayneon.com.