Understanding Order Cancellations Due to Fraud Prevention

To protect both you and our business from fraudulent activities, we have systems in place that monitor and flag potential high-risk transactions. Occasionally, this may result in the cancellation of legitimate orders, and we understand how frustrating that can be. This article explains why orders may be canceled and what steps you can take to prevent this from happening.

Why Orders Get Canceled

Our fraud detection system considers various factors to identify potentially unauthorized transactions. An order might be canceled for one or more of the following reasons:

1. Mismatch in Billing and Shipping Addresses: If the billing address doesn't match the one registered with your payment provider, or if the shipping address is significantly different, the order may be flagged.
2. Unusual Purchasing Patterns: Large orders, high-value items, or multiple orders placed in a short period can trigger fraud alerts.
3. Inconsistent Personal Information: Inaccurate or incomplete information such as misspelled names, invalid phone numbers, or disposable email addresses can raise red flags.
4. International Transactions: Orders placed from an IP address in a different country than the billing address may be considered high risk.
5. Use of VPNs or Proxies: Placing orders using services that mask your location can lead to cancellations due to location discrepancies.
6. Previous Fraudulent Activity: Orders from accounts or payment methods previously associated with fraud may be automatically canceled.

Our Commitment to Security

These preventive measures are essential for safeguarding your personal information and ensuring that your payment methods are not used without your authorization. While we strive for accuracy, our system may sometimes cancel legitimate orders out of an abundance of caution.

What You Can Do

To help ensure your orders are processed smoothly, please consider the following steps:

1. Verify Your Information

• Billing Address: Ensure that your billing address matches the address on file with your bank or credit card issuer.
• Shipping Address: Double-check that the shipping address is correct and complete.
• Contact Details: Provide a valid email address and phone number where you can be easily reached.

2. Use a Trusted Payment Method

• Verified Accounts: Use payment methods that have verified personal information, such as a confirmed PayPal account.
• Alternative Payments: If possible, try using a different credit card or payment option that you have successfully used before.

3. Avoid Using VPNs or Proxies

• Place your order from a secure and private network that reflects your actual location to prevent location-based flags.

4. Notify Your Bank or Card Issuer

• Let your financial institution know about your intended purchase, especially if it's a large amount, to prevent them from declining the transaction.

5. Contact Us Directly

• Manual Verification: Reach out to our customer support team. We can assist with manually verifying your order to help it go through successfully.
• Provide Additional Information: Be prepared to offer any necessary details that can help verify your identity and the legitimacy of the order.