Saturday Neon Worry-Free Warranty Policy
At Saturday Neon, we stand behind the quality and durability of our products. We are committed to providing our customers with the best experience possible. To ensure your satisfaction, we offer a comprehensive Worry-Free Warranty on all our products. This warranty is designed to give you peace of mind, knowing that your purchase is protected for an entire year.
Warranty Coverage
Our Worry-Free Warranty covers the following:
Manufacturing Defects
Any defects in materials or workmanship under normal use.
Operational Failures
Failures that occur during normal operation and are not a result of misuse, abuse, or unauthorized modifications.
Component Failures
Failures of key components, including power adapters, LED elements, and control mechanisms, when used as intended.
Warranty Period
Essentials Products
Covered for one year from the date of purchase.
Premium Products
Covered for two years from the date of purchase.
During the warranty period applicable to your product, if it experiences any issues covered under this warranty, we will repair or replace it at no additional cost to you.
What Is Not Covered
Our Worry-Free Warranty does not cover:
Damage Due to Misuse, Abuse, or Neglect
This includes physical damage, water damage, and damage from improper installation.
Unauthorized Modifications or Repairs
Any modifications or repairs not performed by Saturday Neon or an authorized service provider.
Normal Wear and Tear
Cosmetic damage, including scratches, dents, and fading that do not affect the functionality of the product.
Loss or Theft
Any loss or theft of the product.
How to Make a Warranty Claim
To make a warranty claim, please follow these steps:
Contact Us
Reach out to our customer service team at support @ saturdayneon . com with your order number, a description of the issue, and any relevant photos or videos.
Assessment
Our team will assess the issue and determine whether it is covered under the warranty.
Return Instructions
If the issue is covered, we will provide you with return instructions. You may be required to send the product back to us for further inspection.
Repair or Replacement
Depending on the nature of the issue, we will either repair the product or replace it with a new or refurbished unit.
Important Notes
Proof of Purchase
A valid proof of purchase is required for all warranty claims.
Shipping Costs
Customers are responsible for shipping costs to return the product to us. However, we will cover the shipping costs to send the repaired or replacement product back to you.
Geographic Limitations
This warranty applies to products purchased directly from Saturday Neon or authorized resellers within the United States. For international purchases, please contact our customer service team for assistance.
Customer Support
Our customer service team is here to assist you throughout the warranty process. If you have any questions or need further assistance, please do not hesitate to contact us:
- Email: support @ saturdayneon . com
Thank you for choosing Saturday Neon. We appreciate your business and are dedicated to ensuring your complete satisfaction with our products. Enjoy the peace of mind that comes with our Worry-Free Warranty!